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Salesforce: Latest News and Analysis

VentureBeat
Breaking the data bottleneck: Salesforce’s ProVision speeds multimodal AI training with image scene graphs
Salesforce is using structured representation of image semantics to power programs that synthesize instruction datasets for AI training.
TechCrunch
VCs say AI companies need proprietary data to stand out from the pack
In a market moving as quickly as AI, investors say that they aren't looking for companies with technology moats, but rather those with proprietary data.
SiliconANGLE
Salesforce brings an AI-powered digital labor force to retailers
Salesforce Inc. is targeting retailers with its latest artificial intelligence innovations announced today, including a customized version of the Agentforce platform and a new product called Retail ...
Inc
Online Holiday Shopping Got an AI Boost, Says Salesforce
Online sales climbed 4 percent in the year-end buying period, as AI-powered chatbots facilitated sales and returns.
ARPU
AI Chatbots Drive Online Sales Surge During US Holiday Season: Salesforce

Artificial intelligence (AI) played a significant role in boosting online sales during the recent holiday season, Reuters reports, citing a report by Salesforce. The software company's analysis of data from 1.6 trillion page views on its platform reveals that AI-powered chatbots helped drive a nearly 4% year-over-year

Fortune
HR executives from Google Cloud, EY, and Salesforce weigh in on AI predictions for 2025
The key to this transformation will be balance.” ...
Morningstar
Salesforce's AI efforts draw doubts from the stock's newest bear
Guggenheim's John DiFucci cut his rating on Salesforce's stock (CRM) to sell from neutral on Monday, cautioning that Wall Street might have too rosy a view of the potential for Agentforce, which is ...
Reuters
AI-influenced shopping boosts online holiday sales, Salesforce data shows
Artificial intelligence-powered chatbots helped consumers purchase and return products during the 2024 holiday season, boosting online sales in the United States by nearly 4% year-over-year, according ...
Wall Street Journal
How Are Companies Using AI Agents? Here’s a Look at Five Early Users of the Bots
Artificial intelligence agents have emerged as one of the most exciting aspects of generative AI for business because they take chatbots to the next level, performing complex tasks without help from ...
SiliconANGLE
Axonator launches no-code platform to help businesses create custom apps
Founded in 2011, Axonator already provides a powerful low-code platform that empowers businesses to create mobile forms, workflows, instant reports and analytics dashboards. It integrates with ...
TechCrunch
AI sales rep startups are booming. So why are VCs wary?
When you really probe venture capitalists about investing in AI startups, they'll tell you that businesses are experimenting wildly but are very slow to ...
ARPU
Salesforce Poaches Pharma Clients from Veeva, Signaling Industry Battle

Salesforce is aggressively pursuing the pharmaceutical industry, aiming to disrupt Veeva Systems' dominance in customer relationship management (CRM) software, reports Bloomberg. The move comes after Veeva, a former partner, ended a long-standing non-aggression agreement, opening the door for Salesforce to compete directly.

Salesforce executive vice president Jeff Amann revealed

VentureBeat
Salesforce drops Agentforce 2.0, brings reasoning AI to enterprise
Salesforce has unveiled Agentforce 2.0, introducing AI agents with human-like reasoning abilities that can autonomously handle complex business tasks, marking a major push into the emerging 'digital ...
Inc
Here’s Why an AI Shift Means Thousands of New Jobs at Salesforce
Cloud-based software company Salesforce has gone all in on AI agents that can replicate some human-like work functions, and is hiring lives salespeople to push these products.
TechCrunch
Salesforce plans to hire 2,000 people to sell its AI products
Salesforce releases the second generation of its AI agents in February 2025 and has received 9,000 referrals for these positions.
SiliconANGLE
Dawn of digital labor: Salesforce’s Marc Benioff envisions a multitrillion-dollar opportunity for AI agents
Salesforce’s press materials listed Accenture plc, Finnair plc and IBM Corp. as major enterprise names among its current Agentforce clients. In the three months since unveiling the agentic technology ...
Reuters
Salesforce closes 1,000 paid 'Agentforce' deals, looks to robot future
Salesforce has closed more than 1,000 paid deals for "Agentforce," its platform for creating virtual representatives powered by artificial intelligence, its CEO Marc Benioff said on Tuesday.
ARPU
Salesforce Doubles Down on AI with Agentforce 2.0

Just two months after launching Agentforce, its generative AI tool for enterprises, Salesforce is set to unveil Agentforce 2.0, a significantly enhanced version, reports SiliconANGLE. This upgrade promises to revolutionize digital labor, building on Salesforce’s vision of AI-powered agents that augment human employees.

Agentforce enables companies to

ARPU
Salesforce Hits Milestone with AI Agents, Sees Robot Future

Salesforce has closed over 1,000 paid deals for its "Agentforce" platform, which uses artificial intelligence to create virtual representatives, CEO Marc Benioff announced on Tuesday, reports Reuters.

At a company event in San Francisco, Salesforce showcased advancements in its platform, enabling businesses to build bots for various

VentureBeat
Slack’s AI agents promise to reshape productivity with contextual power
Slack CPO Rob Seaman reveals how Agentforce 2.0 will transform workplace AI by leveraging contextual intelligence and deep platform integration, transforming how enterprises use AI agents for ...
TechCrunch
Numia’s software brings offline and online customer interaction data into one place
Numia helps companies track all of their customer interactions in one place and uses AI to personalize customer journeys.
Wall Street Journal
The Score: Intel, Salesforce, American Airlines and More Stocks That Defined the Week
Super Micro Computer started the week with a super stock move. The embattled AI server maker said a final review found no evidence of fraud or misconduct by its management or board relating to ...
SiliconANGLE
Heroku’s revitalized platform is using AI to automate business workflows
Salesforce's Betty Junod talks about the replatforming of Heroku and the implementation of Agentforce at AWS re:Invent 2024.
Reuters
Salesforce shares scale record high on promising AI tools
Salesforce shares climbed about 11% to a record high on Wednesday after the customer relationship management software maker topped quarterly sales estimates and provided an upbeat forecast for its newly launched AI-integrated products.
Fortune
Salesforce’s ‘hard pivot’ to AI agents pays off with an 11% stock surge. But now the company must hustle to actually sell the product
Salesforce’s big bet on Agentforce has investors buzzing, but the clock is ticking on the company growing its revenue from AI products.
TechCrunch
LLMs may have a killer enterprise app: ‘digital labor’ — at least if Salesforce Agentforce is any indicator
Marc Benioff says that Salesforce has become the "largest supplier of digital labor, and this is just the beginning.” ...
ARPU
Salesforce's $344 Million Zoomin Acquisition Highlights Shift in Dealmaking Strategy

Salesforce Inc. acquired data management startup Zoomin Software Ltd. for $344 million last month, reports Bloomberg. This acquisition underscores Salesforce's shift towards a more measured approach to mergers and acquisitions.

The $344 million price tag reflects the purchase of outstanding Zoomin shares. Salesforce had already held a minority

Wall Street Journal
Heard on the Street: Salesforce’s AI Payoff Clock Starts Ticking
Salesforce’s new artificial intelligence “agents” are racking up big numbers but not big money yet. Investors are making a major bet that the latter will change soon. The cloud software giant’s share
CRN
Salesforce CEO Benioff Calls Microsoft Copilot ‘Repackaged ChatGPT’
Salesforce CEO and co-founder Marc Benioff continued his attacks on artificial intelligence rival Microsoft during the vendor’s latest quarterly earnings call, calling Microsoft’s Copilot AI offerings ...
SiliconANGLE
Salesforce reports mixed third quarter results, stock jumps on upbeat forecast
Shares in Salesforce Inc. were up over 9% in alter trading today after the cloud-based software company impressed investors with an upbeat outlook despite reporting mixed results in the fiscal 2025 ...
Reuters
Salesforce jumps as latest AI tools set to accelerate demand
Salesforce shares jumped 12.5% in premarket trading on Wednesday, after the customer relationship management software maker topped quarterly sales estimates and provided an upbeat forecast for its ...
Bloomberg
Salesforce Posts Strong Revenue on Promise of Boost From AI
Salesforce Inc. reported quarterly revenue that topped analysts’ estimates, boosting investor hopes that the company’s much-hyped strategy for artificial intelligence products will lift financial ...
SiliconANGLE
Salesforce reports mixed third-quarter results, but stock jumps on upbeat forecast
Shares in Salesforce Inc. were up over 9% in alter trading today after the cloud-based software company impressed investors with an upbeat outlook despite reporting mixed results in the fiscal 2025 ...
Bloomberg
Salesforce Faces Reality Check After AI-Driven Jump to Record
Salesforce Inc.’s big push into artificial intelligence has helped drive shares to a record high. Now, Wall Street wants proof that the heavy spending is going to pay off.
TechCrunch
Thanksgiving 2024: $33.6B spent online, 72% of that on mobile, says Salesforce
Thanksgiving weekend has long been seen as the traditional start of the most important sales period for retailers, and so far, the indication is that ...
TechCrunch
Inflection AI CEO says it’s done trying to make next-generation AI models
Just last year, Inflection AI was as hot as a startup could be, releasing best-in-class AI models it claimed could outperform technology from OpenAI, ...
Inc
Salesforce CEO Marc Benioff Thinks AI Has Hit a Roadblock
He says the capabilities of AI chatbots are overhyped, but anticipates dramatic tech advances that will change the workplace forever.
VentureBeat
Salesforce launches Agentforce Testing Center to put agents through paces
Salesforce announced Testing Center, a platform that lets enterprises test AI agents responses without touching sensitive information.
TechCrunch
Meta hires Salesforce’s CEO of AI, Clara Shih, to lead new business AI group
Meta hired Salesforce's CEO of AI, Clara Shih, to lead a new organization building AI tools for businesses that use Meta's apps to reach consumers, ...
TechCrunch
Twenty is building an open source alternative to Salesforce
If a software product is successful enough, you'll probably be able to find a company building an open source alternative. And yet, nobody has created a ...