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AI Chatbots Drive Online Sales Surge During US Holiday Season: Salesforce

Artificial intelligence (AI) played a significant role in boosting online sales during the recent holiday season, Reuters reports, citing a report by Salesforce. The software company's analysis of data from 1.6 trillion page views on its platform reveals that AI-powered chatbots helped drive a nearly 4% year-over-year
AI Chatbots Drive Online Sales Surge During US Holiday Season: Salesforce

Salesforce Poaches Pharma Clients from Veeva, Signaling Industry Battle

Salesforce is aggressively pursuing the pharmaceutical industry, aiming to disrupt Veeva Systems' dominance in customer relationship management (CRM) software, reports Bloomberg. The move comes after Veeva, a former partner, ended a long-standing non-aggression agreement, opening the door for Salesforce to compete directly. Salesforce executive vice president Jeff Amann revealed

Salesforce Hits Milestone with AI Agents, Sees Robot Future

Salesforce has closed over 1,000 paid deals for its "Agentforce" platform, which uses artificial intelligence to create virtual representatives, CEO Marc Benioff announced on Tuesday, reports Reuters. At a company event in San Francisco, Salesforce showcased advancements in its platform, enabling businesses to build bots for various

Salesforce Doubles Down on AI with Agentforce 2.0

Just two months after launching Agentforce, its generative AI tool for enterprises, Salesforce is set to unveil Agentforce 2.0, a significantly enhanced version, reports SiliconANGLE. This upgrade promises to revolutionize digital labor, building on Salesforce’s vision of AI-powered agents that augment human employees. Agentforce enables companies to construct

Salesforce's $344 Million Zoomin Acquisition Highlights Shift in Dealmaking Strategy

Salesforce Inc. acquired data management startup Zoomin Software Ltd. for $344 million last month, reports Bloomberg. This acquisition underscores Salesforce's shift towards a more measured approach to mergers and acquisitions. The $344 million price tag reflects the purchase of outstanding Zoomin shares. Salesforce had already held a minority

Salesforce Hiring Spree Fueled by AI Agent Demand

Salesforce is on a hiring spree, aiming to recruit over 1,000 employees to support the growing demand for its new Agentforce solution, reports CX Today. Agentforce, launched last month, is a platform layer that enables companies to easily deploy AI agents, enhancing Salesforce workflows. The solution is powered by

Shopify Takes Aim at Salesforce, Bragging About Customer Gains

Shopify, the online shopping specialist, is making bold claims about its success in attracting large-scale businesses, including those previously loyal to Salesforce, reports CX Today. The company is touting "the mass migration" of customers from Salesforce to Shopify, citing lower prices as a key driver. Shopify Chief Operating

Can Salesforce Outpace Silicon Valley's AI Darlings?

Salesforce is making a bold move into the crowded field of enterprise AI. While newer entrants like OpenAI and Anthropic generate buzz with their chatbots, Salesforce is betting big on "agents" – a new generation of AI tools designed to go beyond conversation and actually perform tasks. Parmy Olson

Salesforce Acquires AI Voice Agent Startup Tenyx in Bid to Bolster AI Capabilities

Salesforce announced Tuesday its agreement to acquire Tenyx, a developer of AI-powered voice agents, signaling a renewed focus on strategic acquisitions to fuel growth in the competitive AI landscape. While the financial details of the deal remain undisclosed, Salesforce confirmed that the acquisition is expected to close in the third